Refund & Cancellation Policy

Effective date: July 25, 2026

This policy explains when an order may be cancelled, returned, replaced, or refunded.

Order cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be cancelled before shipment when processing has not yet been completed. Cancellation is not guaranteed once an order has entered fulfillment or has been transferred to the carrier.

If we cancel an order before shipment, the customer will receive a refund of the amount paid for the cancelled items, including any applicable shipping amount that must be refunded by law.

Unpaid orders

Orders awaiting manual payment or invoice payment may be cancelled if payment is not received within the stated payment period.

Returns

Because some products may be sensitive to storage, temperature, contamination, tampering, or chain-of-custody concerns, we may be unable to accept returns after delivery.

Do not send any item back without written return authorization.

Where a return is approved, the item must generally be:

Unopened
Unused
In its original packaging
In resalable condition
Returned within 7 days of delivery

Return eligibility is determined individually and remains subject to applicable consumer-protection law.

Non-returnable items

Unless required by law, the following are generally not returnable:

Opened or used products
Products with broken seals
Products exposed to improper storage conditions
Customized or special-order items
Clearance or final-sale items
Digital downloads or completed educational services
Items returned without authorization

Damaged, incorrect, or missing items

Please include:

Order number
Description of the issue
Photographs of the item
Photographs of the shipping box and label
Photographs of any visible damage

After review, we may offer a replacement, store credit, partial refund, or full refund as appropriate.

Refund timing

Approved refunds will generally be issued to the original payment method when practical.

Processing times vary by payment provider and financial institution.

When federal shipping rules require a refund because an order was cancelled due to an inability to ship, refunds paid through most non-seller-credit methods generally must be issued within seven working days.

Shipping charges

Original shipping charges are generally non-refundable unless:

The order was cancelled before shipment
We shipped the wrong item
The item was materially damaged before delivery
Applicable law requires reimbursement

Approved return-shipping costs may be deducted from the refund unless the return resulted from our error or applicable law requires otherwise.

Chargebacks and payment disputes

Customers should contact us before filing a payment dispute so we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any legal right to dispute an unauthorized or incorrect transaction.

No waiver of legal rights

Nothing in this policy limits rights that cannot legally be waived under federal, state, or local law.