Shipping Policy

Effective date: July 25, 2026

Thank you for shopping with Obsidian Wellness & Recovery. This Shipping Policy explains how orders are reviewed, processed, shipped, and delivered.

Order review

Submitting an order does not guarantee acceptance. Orders may be reviewed for payment verification, inventory availability, shipping eligibility, and accuracy before they are accepted.

We reserve the right to decline, limit, or cancel an order before shipment.

Processing time

Approved and paid orders are generally processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time.

During sales, holidays, severe weather, or periods of unusually high demand, processing may take longer.

Shipping area

We currently ship to eligible addresses within the United States.

We do not ship to international addresses, freight-forwarding addresses, or locations prohibited by applicable law or carrier restrictions.

Shipping charges

Shipping charges are calculated or displayed during checkout and may vary based on destination, package size, service level, and carrier.

Delivery estimates

Delivery dates are estimates and are not guaranteed.

Once an order is accepted by the carrier, delivery speed may be affected by weather, carrier delays, holidays, address problems, or other circumstances outside our control.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered processing or has shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Tracking

When tracking is available, tracking information will be sent to the email address or phone number provided with the order.

Tracking may take up to 24 hours to update after the label is created.

Delayed orders

If we cannot ship within the stated timeframe, we will provide notice and, where required, give the customer the option to agree to the delay or cancel for a refund. Federal rules generally require online sellers to have a reasonable basis for their stated shipping time, or otherwise to expect shipment within 30 days.

Lost or damaged packages

Please contact us promptly if tracking shows that a package is lost, delivered to the wrong location, or visibly damaged.

We may request photographs, packaging information, tracking details, or cooperation with a carrier claim.

A package marked delivered by the carrier is not automatically eligible for replacement or refund. Each case will be reviewed based on the available evidence and applicable law.

Local pickup or delivery

Local pickup or local delivery may be offered for approved orders.

Customers must wait for confirmation before arriving for pickup or expecting delivery.

Uncollected orders may be cancelled after a reasonable pickup period.